Return Policy

1. Overview

At PureBite, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied, we are here to help you with our straightforward return policy.

2. Return Eligibility

2.1. Conditions for Returns:

  • Items must be returned within 30 days of the original purchase date.
  • Products must be unused, in their original packaging, and in the same condition that you received them.
  • A receipt or proof of purchase is required for all returns.

2.2. Non-Returnable Items:

  • Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
  • We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

3. Return Process

3.1. How to Initiate a Return:

  • To start a return, please contact us at [email protected]. Include your order number, details about the product you wish to return, and the reason for the return.
  • Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.

3.2. Shipping Costs:

  • The cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).

4. Refunds

4.1. Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4.2. Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

5. Exchanges

5.1. Product Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected].

6. Contact Information

For any questions related to returns, refunds, or exchanges, please contact us at:

  • Email: [email protected]
  • Phone: 210-219-5253
  • Address: 3513 Freshour Circle, San Antonio, Texas, United States